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Assessing Service Quality: Satisfying the Expectations of Library Customers Assessing Service Quality: Satisfying the Expectations of Library Customers by Peter Hernon, Ellen Altman, Robert E. Dugan

Assessing Service Quality: Satisfying the Expectations of Library Customers

by Peter Hernon, Ellen Altman, Robert E. Dugan


ISBN 13: 9780838913086

Format: Illustrated (232 pages)
Publisher: ALA Editions
Published: 30 May 2015

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